Ted Sage - eLube
LOF-XPress™ Oil Change
"We chose to go with eLube due to our special interfacing needs with our write-up kiosks, with our digital queuing system, with our integrated audio/video with each service ticket, along with a number of other system integration needs. They have been exceptional to work with in trying to understand our specific workflow and tailoring eLube to help enforce our desired 'best practices'. I would highly recommend eLube and the eGenuity folks."
Hank Strickland - Auto Data
Shell Rapid Lube
"My Partners and I took over a small chain of four Texaco Xpress Lube Service Centers in January of 2001. The locations came equipped with another fast lube computer software system. As you know, to be successful in our business, customer service is extremely important! So I was determined to start off with the best customer service in the business. I knew that meant I would have to have good people! my plan was to spend virtually all of my time recruiting, training and helping our people to ensure they had the knowledge, attitude and ability they would need to properly serve our customers. In short I was going to out service my competition. However, I found way too much of my time went to training our people on the computer system and our managers were building relationships with technical support more so than with our customer base!
After searching my options and a few price quotes I decided to go with Auto Data. Auto Data's windows based system made training a new employee a snap, and before long I was back on track, and with a system that just works! The technical support is great when you need it but our Managers are now on a first name basis with our customers and not technical support. Over the years Auto Data has kept up with the ever changing technological needs of our industry, from the addition of hand held VIN scanners, in house email system, Parts Pronto, the back office system, Win Terminals (virtually indestructible POS units) to the recently updated Inventory Enterprise Control system. With Inventory Enterprise Control I now have complete control of all seven locations with regards to anything inventory related! Adding or deleting specific part numbers up to entire product lines, global price changes, creating and setting up service packages right down to entering new employees, and no matter where I find my self in the world, if I can get to the internet I know what's going on in my business!
If you are considering a new computer system I strongly endorse Auto Data! "